New Hours - Town Clerk-Tax Collector Office

Maura, Audrey, Rachel & Lorrie

 

New Hours for the Durham Town Clerk-Tax Collector

Effective Monday, March 17, 2025, the Durham Town Clerk-Tax Collector’s Office adjusted its public office hours. New hours: 8:00 AM to 5:00 PM on Mondays, Tuesdays, Thursdays, and Fridays — extending the hours by 30 minutes. The office will be closed to the public on Wednesdays

 

Why are the office hours changing?

Q: Why is this change necessary? The previous staff managed with the old schedule.

A: There are three key reasons for this update:

  • Reduced In-Person Traffic
  • More residents now use the Town’s online services and mail-in options, decreasing the demand for in-person visits. Many New Hampshire Town Clerk offices have adjusted their hours in response to similar shifts.
  • Cost Savings for Residents and the Town
  • Shortened hours help manage staffing costs and reduce the need for additional full-time positions, ultimately saving taxpayer dollars.
  • Support for Staff Well-being
  • In 2024, hours were reduced for the Deputy and Assistant Town Clerk-Tax Collector positions by five hours each per week, reflecting a department-wide 10-hour reduction. These changes support work-life balance for our dedicated team.

What does this mean for you?

Q: I prefer to pay in person and want to avoid online fees. How will this impact me?

A: We understand your concerns and have options available:

Emergency In-Person Needs on Wednesdays
While the office is closed to the public on Wednesdays, Town Clerk-Tax Collector Rachel Deane is available to handle emergency situations. You may email her at rdeane@ci.durham.nh.us. Rachel checks her email regularly and will respond as needed.

24/7 Lockbox Option
To avoid mailing or online fees, residents may use the secure dropbox located outside Town Hall (items processed next business day).

Available 24/7 for:

  • Tax and utility payments
  • Motor vehicle renewals
  • Vital records requests

If you have any questions or need further assistance, contact
Rachel Deane, Town Clerk-Tax Collector
rdeane@ci.durham.nh.us